LiveChatのwebhookを使ってみる(チャット終了後にタグを更新する)

chat_ended のあとで tag を追加して Webhook の URL に送りたい

リファレンスを見ると chat_changed でできそう

https://developers.livechatinc.com/docs/rest-api/#create-a-new-webhook

Property	Description
chat_started	when the chat is started
chat_ended	when the chat is ended
chat_changed	when the chat is tagged
visitor_queued	when the visitor enters the queue before a chat
ticket_created	when a new ticket is created
canned_response_changed	when a canned response is created, modified or deleted

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Webhook の設定方法は別の記事に書きました
LiveChatのwebhookを使ってみる

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チャットが終わったあとに

support と positive feedback のタグを追加してみる

その時に送信されるデータを受け取るコード

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コード.gs function doPost(e) { var contents = e.postData.contents console.log(contents); }

意訳 この機能がやること 受け取ったデータのcontentsを取得して ログに出す

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Webhook の URL に送信されたデータのログを見てみる

chat ends { "event_type": "chat_ended", "event_unique_id": "6ddc4", "token": "d8f7c", "license_id": "1079", "lc_version": "2", "chat": { "id": "PQ808", "started_timestamp": 1555361971, "ended_timestamp": 1555362040, "url": "URL", "referer": "", "messages": [{ "user_type": "agent", "author_name": "NAME", "agent_id": "name@googlegroups.com", "text": "Hello. How may I help you?", "json": "", "timestamp": 1555361971 }, { "user_type": "visitor", "author_name": "NAME", "text": "hello! how's it going?", "json": "", "timestamp": 1555362007 }, { "user_type": "agent", "author_name": "NAME", "agent_id": "name@googlegroups.com", "text": "Hi, good.", "json": "{}", "timestamp": 1555362035 }], "attachments": [], "events": [{ "user_type": "visitor", "text": "NAME closed the chat.", "timestamp": 1555362040, "type": "closed" }], "agents": [{ "name": "NAME", "login": "name@googlegroups.com" }], "tags": [], "groups": [0] }, "visitor": { "id": "S1555", "name": "NAME", "email": "NAME@gmail.com", "country": "Japan", "city": "city", "language": "en", "page_current": "URL", "timezone": "Asia/Tokyo" }, "pre_chat_survey": [{ "id": "2001", "type": "name", "label": "Name:", "answer": "NAME" }, { "id": "2002", "type": "email", "label": "E-mail:", "answer": "name@gmail.com" }] }

chat changed { "event_type": "chat_changed", "token": "c8efe", "license_id": "1079", "chat": { "agents": [{ "name": "NAME", "login": "name@googlegroups.com" }], "ended_timestamp": 1555362040, "events": [{ "text": "NAME closed the chat.", "timestamp": 1555362040, "user_type": "visitor" }, { "text": "NAME rated this chat as good.", "timestamp": 1555362049, "user_type": "visitor" }], "groups": [0], "id": "PQ808", "messages": [{ "agent_id": "name@googlegroups.com", "author_name": "NAME", "text": "Hello. How may I help you?", "timestamp": 1555361971, "user_type": "agent" }, { "author_name": "NAME", "text": "hello! how's it going?", "timestamp": 1555362007, "user_type": "visitor" }, { "agent_id": "name@googlegroups.com", "author_name": "NAME", "text": "Hi, good.", "timestamp": 1555362035, "user_type": "agent" }], "started_timestamp": 1555361971, "tags": ["support", "positive feedback"], "url": "URL" }, "visitor": { "email": "name@gmail.com", "id": "S1555", "name": "NAME", "custom_variables": [] } }

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補足

chat changed は tag の変更時に Webhook の URL にデータが飛ぶようです
なのでチャットが終わってなくてもデータが送信されます

今回はチャットが終わってから tag を更新しました
チャット中にタグを更新して、チャット終了後にも tag を更新する場合にどういうデータが飛ぶかも知りたいので、次の記事で書きます。

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関連記事

LiveChatのwebhookを使ってみる

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参考

Create a new webhook
https://developers.livechatinc.com/docs/rest-api/#create-a-new-webhook