チャット中に tag を追加して [chat_changed]
チャットが終わって [chat_ended]
そのあと tag を追加する [chat_changed]
というログを取得した
テスト用に作ったLiveChatアカウントですが、一応 id などは短くしています
関連記事
LiveChatのwebhookを使ってみる
LiveChatのwebhookを使ってみる(チャット終了時にタグを更新する)
コード.gs
function doPost(e) {
var contents = e.postData.contents
console.log(contents);
}
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意訳この機能がやること 受け取ったデータのcontentsを取得して ログに出す |
support tag 追加{
"event_type": "chat_changed",
"token": "c8efe",
"license_id": "1079",
"chat": {
"agents": [{
"name": "NAME",
"login": "name@googlegroups.com"
}],
"ended_timestamp": 1555365127,
"groups": [0],
"id": "PQ80B",
"messages": [{
"agent_id": "name@googlegroups.com",
"author_name": "NAME",
"text": "Hello. How may I help you?",
"timestamp": 1555365102,
"user_type": "agent"
}, {
"author_name": "NAME",
"text": "hello! how's it going?",
"timestamp": 1555365127,
"user_type": "visitor"
}],
"started_timestamp": 1555365102,
"tags": ["support"],
"url": "URL"
},
"visitor": {
"email": "name@gmail.com",
"id": "S1555",
"name": "NAME",
"custom_variables": []
}
}
|
chat 終了{
"event_type": "chat_ended",
"event_unique_id": "6ddc4",
"token": "d8f7c",
"license_id": "1079",
"lc_version": "2",
"chat": {
"id": "PQ80B",
"started_timestamp": 1555365102,
"ended_timestamp": 1555365168,
"url": "URL",
"referer": "",
"messages": [{
"user_type": "agent",
"author_name": "NAME",
"agent_id": "name@googlegroups.com",
"text": "Hello. How may I help you?",
"json": "",
"timestamp": 1555365102
}, {
"user_type": "visitor",
"author_name": "NAME",
"text": "hello! how's it going?",
"json": "",
"timestamp": 1555365127
}, {
"user_type": "agent",
"author_name": "NAME",
"agent_id": "name@googlegroups.com",
"text": "Hi, good.",
"json": "{}",
"timestamp": 1555365162
}],
"attachments": [],
"events": [{
"user_type": "visitor",
"text": "NAME closed the chat.",
"timestamp": 1555365168,
"type": "closed"
}],
"agents": [{
"name": "NAME",
"login": "name@googlegroups.com"
}],
"tags": ["support"],
"groups": [0]
},
"visitor": {
"id": "S1555",
"name": "NAME",
"email": "name@gmail.com",
"country": "Japan",
"city": "city",
"language": "en",
"page_current": "URL",
"timezone": "Asia/Tokyo"
},
"pre_chat_survey": [{
"id": "2001",
"type": "name",
"label": "Name:",
"answer": "NAME"
}, {
"id": "2002",
"type": "email",
"label": "E-mail:",
"answer": "name@gmail.com"
}]
}
|
positive feedback tag 追加{
"event_type": "chat_changed",
"token": "c8efe",
"license_id": "1079",
"chat": {
"agents": [{
"name": "NAME",
"login": "NAME@googlegroups.com"
}],
"ended_timestamp": 1555365168,
"events": [{
"text": "NAME closed the chat.",
"timestamp": 1555365168,
"user_type": "visitor"
}, {
"text": "NAME rated this chat as good.",
"timestamp": 1555365173,
"user_type": "visitor"
}],
"groups": [0],
"id": "PQ80B",
"messages": [{
"agent_id": "name@googlegroups.com",
"author_name": "NAME",
"text": "Hello. How may I help you?",
"timestamp": 1555365102,
"user_type": "agent"
}, {
"author_name": "NAME",
"text": "hello! how's it going?",
"timestamp": 1555365127,
"user_type": "visitor"
}, {
"agent_id": "name@googlegroups.com",
"author_name": "NAME",
"text": "Hi, good.",
"timestamp": 1555365162,
"user_type": "agent"
}],
"started_timestamp": 1555365102,
"tags": ["support", "positive feedback"],
"url": "URL"
},
"visitor": {
"email": "name@gmail.com",
"id": "S1555",
"name": "NAME",
"custom_variables": []
}
}
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