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Thursday, March 7, 2019

zendesk APIで internal note にコメントを追加したい


curlでたたくと参考ページにあるこれでできそう
(参考ページ:Create ticket comment

ターミナル
curl https://{subdomain}.zendesk.com/api/v2/tickets/{id}.json \
  -d '{"ticket": {"comment": { "body": "The smoke is very colorful.", "author_id": 494820284 }}}' \
  -H "Content-Type: application/json" \
  -v -u {email_address}:{password} -X PUT


これを Google Apps Script でやってみよう



コード.gs
var END_POINT = "https://NAME.zendesk.com/api/v2/";

function putTicketById() {
  var zendeskId = 2;
  var url = END_POINT + 'tickets/' + zendeskId + '.json';
  var options = getOptions();
  UrlFetchApp.fetch(url, options);
}

function getPayload() {
  var payload = {
    "ticket": {
      "comment": {
        "body": "add internal comment",
        "public": false//Internal noteにしたい場合はfalse
      }
    }
  }
  var json = JSON.stringify(payload);
  return json;
}

function getOptions() {
  var options = {
    "method": "put",
    "contentType": "application/json",
    "headers": getHeaders(),
    "payload": getPayload()
  }
  return options;
}

function getHeaders() {
  var headers = {
    "Authorization": "Basic " + getZendeskToken()
  }
  return headers;
}

function getZendeskToken() {
  return PropertiesService.getScriptProperties().getProperty('zendesk_token');
}


実行前に
END_POINTとzendeskIdを対象のものに変更します。

var END_POINT = "https://NAME.zendesk.com/api/v2/";
NAME を自分のzendeskの名前に変更して

var zendeskId = 2;
は対象のzendeskのチケット id に変更して

putTicketById() を実行します


実行結果



参考

Create ticket comment
https://developer.zendesk.com/rest_api/docs/support/ticket_comments#create-ticket-comment

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